ccv99 Privacy Policy

Introduction to This Privacy Policy

This Privacy Policy ("Policy") sets out how ccv99 ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "your") of the ccv99 platform at ccv99.bio (the "Platform"). This Policy forms part of our Terms and Conditions and applies to all visitors and registered players of the Platform, including players based in Dhaka, Chittagong, Sylhet, and across Bangladesh.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should stop using the Platform. We encourage you to review this Policy periodically, as it may be updated from time to time.

Privacy at a Glance

The cards below are a plain-language summary of our key privacy commitments. They have no independent legal effect — please read the full Policy for complete details.

Information We Collect

ccv99 collects personal information to enable account creation, process financial transactions, comply with legal obligations, and deliver a safe and personalised gaming experience to players across Bangladesh. The categories of information we collect are set out below.

• Identity Information:Full name, date of birth, gender, nationality, and government-issued identity documents (such as your National Identity Card or passport) collected during the KYC verification process.
• Contact Information:Mobile phone number, email address, and residential address in Bangladesh. This information is used to communicate account updates, verify identity, and deliver support.
• Financial Information:Transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g. the last four digits of a bKash or Nagad number), and account balance history. Full payment credentials are never stored on our servers.
• Technical Information:IP address, device type, operating system, browser type, session duration, pages visited, and clickstream data. This information is collected automatically when you use the Platform and helps us maintain security and optimise performance.
• Gaming Activity:Betting history, game preferences, wagering patterns, bonus claims, and responsible gaming tool usage such as deposit limits set and self-exclusion requests. This data is used for account management, fraud prevention, and responsible gaming compliance.

How We Use Your Information

ccv99 processes your personal information only for legitimate, specified purposes directly related to the operation of the Platform. We do not process personal data in ways that are incompatible with the purposes for which it was collected. The primary uses of your data are described below.

• Account Management:To create and maintain your Player Account, verify your identity, process KYC documentation, and provide access to Platform services including cricket betting, slots, and live casino.
• Payment Processing:To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate record of all financial transactions on your account.
• Fraud Prevention and Security:To detect and prevent fraudulent activity, money laundering, cheating, and unauthorised account access. This includes automated transaction monitoring and pattern analysis to identify suspicious behaviour.
• Customer Support:To respond to your enquiries, complaints, and support requests, and to maintain records of communications for quality assurance and dispute resolution purposes.
• Responsible Gaming Compliance:To operate responsible gaming tools including deposit limits, self-exclusion, and reality checks, and to ensure self-excluded players are not contacted with promotional material during their exclusion period.

Legal Basis for Processing

ccv99 processes personal data under the following legal bases. At least one of these bases applies to every processing activity we undertake.

• Contractual Necessity:Processing your identity, contact, and financial information is necessary to fulfil our agreement with you — specifically to operate your Player Account and process your transactions.
• Legal Obligation:Processing for KYC verification, anti-money laundering (AML) checks, and transaction monitoring is required by applicable laws. ccv99 is legally obligated to conduct these checks and to retain records for the required period.
• Legitimate Interests:Processing technical and gaming-activity data to detect fraud, maintain Platform security, and improve service quality is in the legitimate interests of ccv99 and all Platform users, provided those interests are not overridden by your rights.
• Consent:Where we send optional marketing communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw consent at any time by contacting our support team or updating your account preferences.

Sharing Your Information

ccv99 does not sell your personal data. We share personal information with third parties only in the limited circumstances described below, and always subject to appropriate data protection safeguards.

• Payment Processors:We share necessary transaction details with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process your deposits and withdrawals. These providers handle your data under their own privacy policies and applicable financial regulations.
• Game Providers:Third-party game studios such as Pragmatic Play and Evolution Gaming receive a session token and account identifier to authenticate gameplay. They do not receive your full identity or financial details.
• Legal and Regulatory Authorities:Where required by law or a valid legal process, ccv99 may disclose personal information to regulatory bodies, law enforcement agencies, or courts. We will notify you of any such disclosure where legally permitted to do so.
• Service Providers:We use trusted third-party service providers for functions such as email delivery, fraud-detection analytics, and platform infrastructure. These providers act as data processors under our instruction and are contractually bound to protect your data and use it only for the specified purpose.

Cookies and Tracking Technologies

ccv99 uses cookies and similar tracking technologies to operate the Platform, maintain session security, and understand how users interact with our services. Cookies are small text files stored on your device when you visit the Platform.

• Essential Cookies:Required for the Platform to function. These include session authentication cookies that keep you logged in, security tokens, and load-balancing cookies. You cannot opt out of essential cookies while using the Platform as they are necessary for its operation.
• Analytics Cookies:Used to collect aggregated, anonymised data about how visitors navigate the Platform — such as page load times, bounce rates, and feature usage. This helps us identify and fix performance issues. Analytics cookies are not linked to your personal identity.
• Preference Cookies:Store your Platform preferences such as language selection and display settings so that your choices persist between sessions. You may clear these via your browser settings, though doing so may reset your preferences.

Data Retention

ccv99 retains personal information only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. In general, registered Player Account data — including identity documents, transaction records, and gaming activity — is retained for a minimum of five years from the date of account closure or the last transaction, whichever is later, to satisfy our legal and regulatory obligations.

Where we process data on the basis of your consent, we retain that data only for as long as your consent remains valid. Once you withdraw consent, we will cease processing for that purpose and delete or anonymise the relevant data within a reasonable period, except where retention is required by law.

Data Security

ccv99 takes the security of your personal information seriously. We implement a range of technical and organisational measures designed to protect your data from unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, secure password hashing, firewalled database servers, and access controls that limit which staff members can access personal data and under what conditions.

While ccv99 takes every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, ccv99 will notify you and the relevant authorities in accordance with applicable law, without undue delay. If you believe your account has been compromised, please contact us immediately at [email protected].

Your Data Rights

As a user of the ccv99 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe at no charge.

To exercise any of your data rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and aim to fulfil it within 30 days. We may need to verify your identity before processing your request.

Marketing Communications

ccv99 may send you promotional communications about bonuses, new games, seasonal offers such as Eid promotions and Pohela Boishakh specials, and other Platform updates. We will only send marketing communications where you have consented to receive them or where we have a legitimate interest to do so under applicable law.

You may opt out of marketing communications at any time by contacting our support team at [email protected]. Please note that opting out of marketing does not affect essential service communications such as account notifications, deposit confirmations, and withdrawal updates.

Third-Party Links and Services

The ccv99 Platform may reference third-party game providers and payment services. These third parties operate their own privacy policies and data-handling practices, which are independent of ccv99. ccv99 is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of ccv99.

Children's Privacy

The ccv99 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on ccv99 or submitted personal information to us, please contact us immediately at [email protected]. We will take prompt action to delete any such information and close the relevant account.

Changes to This Privacy Policy

ccv99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify registered players via their registered email address or an on-platform notification.

Your continued use of the Platform after any updated Policy is published constitutes your acceptance of the changes. If you do not agree to the updated Policy, you should stop using the Platform and may request account closure by contacting support. We encourage you to review this Policy regularly so you are always aware of how your data is being handled.

Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how ccv99 handles your personal information, please contact our support team. We are available 24 hours a day, 7 days a week, and are committed to addressing all privacy-related enquiries promptly and professionally.

Email: [email protected]